*Shipping Rates for Multiple Item Orders may be over-estimated by our shipping calculator, in which case you will receive a partial refund for the difference in shipping costs, every time! You may also inquire directly with us regarding exact shipping rates. STORE POLICIES Welcome to our Store Policies and Procedures. If you have any questions about anything, we will be happy to assist you and answer them. Our customer satisfaction comes first! Thanks again, SRG. PURCHASING PROCEDURES Please continue through our checkout process, which will take you to Paypal. There you will be able to choose to pay with a Credit Card (located to the left of Paypal login), OR if you have a Paypal account you will be able to login and continue the transaction. By using merchant account services through Paypal, both SRG and customer account information is encrypted and secure. Paypal services provide the service of choice for merchant account services, including guaranteed refund in the event of a breach. SRG also does not maintain customer credit card account information to provide additional security. So you can be rest assured your order, credit card, and personal account information is secure. Once payment is received, we will process your order and send you an order confirmation number from orders@selfreliancegroup.com. California Sales Tax of 8.50% applies for all orders within the State of California. All other orders outside California are exempt from the Sales Tax. INVENTORY STATUS If you would like to purchase an item that is out of stock, please email info@selfreliancegroup.com. We will provide you with as much information as we can as to when we will have the item in stock. We update our inventory weekly so our webstore reflects current stock quantities. For orders with short-period backorders, you will be able to place your order, but will be notiified of the details of the backorder time period, and any other details regarding the backorder. Please Contact Us if you have questions! SHIPPING POLICY SRG is able to provide excellent pricing on the products we sell in our webstore. Upon receipt of payment, SRG will ship products directly to you. Once shipping is initiated, you will receive a tracking number for your order. Products are shipped USPS Priority, UPS Ground or FedEx Home Delivery to the Lower 48 States of America, (Hawaii and Alaska where available). We ship designated items to APO and PO Boxes, excluding bulk foods orders. If you live in Alaska or Hawaii,additional shipping costs will apply. We will contact you regarding the costs and hold your order until you authorize shipping charges. If you live in Canada, we ship via USPS International Priority Mail. We Ship Some Products Internationally via USPS International Priority with tracking and insurance to European Union Nations, Australia and New Zealand. Please refer to the International Sales Page for details. We can also make special arrangements for shipping outside of these designated regions. Contact Us for more information! We will not automatically fill bulk item orders out of respect for other online businesses similar to ours. SRG will first contact you to confirm the order items are not intended to be resold commercially. After all, the best markets and prices are available when fair business practices are maintained. SHIPPING RESTRICTIONS In order to comply with regulations on shipping restricted items, the following items are restricted to your local and state laws. You as a buyer must be aware of the laws. SRG is not responsible for any inconvenience that may be caused as a result of local or state law restrictions. The following items available in our Online Store are known to be restricted in certain areas: -pellet rifles -pellet pistols -airsoft rifles -airsoft pistols -stun guns -pepper spray -expandable batons -swords and tomahawks -push knives -concealed knives -knives in length excess of local restrictions It is the buyers responsibility to know your local laws, so that you do not run into legal issues of possession. It is up to you to be informed. SRG is not held liable for any conflicts regarding local laws and restrictions on items sold in our webstore. SRG cannot be held responsible for any use or misuse of any item or information sold in our webstore. PRODUCTS AND LOCAL LAWS Legal Ownership Please know and understand your local laws and regulations BEFORE bidding on our items. By bidding, the BUYER declares that he/she: -Is legally entitled to purchase, own, carry and use equipment of this type, -Is of Legal Age to do so. -Is legally entitled to receive the item at the shipping address provided with payment. -Agrees that the Buyer is solely responsible for complying with our shipping policy, and cannot hold the Seller responsible for any inconvenience related to legal ownership of equipment purchased from the Seller. ORDER CANCELLATION POLICY You may cancel an order within 24 hours of placing the order, unless of coarse the items in the order has already shipped. Standard order processing takes approximately 24 hours after payment is received. Upon cancellation, SRG will send you a cancellation confirmation email and refund the account which the order was made. We will only refund the account the order was made with. If the item you ordered is on backorder or unexpectedly is out of stock, SRG will contact you about the order status. You may either continue or cancel your order at any time during the backorder time period. After 30 days, your order will be automatically cancelled and you will be refunded the full amount of the order. For more information please contact us at info@selfreliancegroup.com. SRG also reserves the right to cancel an order for any reason. On very rare occasions,when fraudulent activity is detected or suspected, we will cancel the order in question and send a confirmation of the cancellation to the email provided in the order. If you have further questions about a cancelled order, please contact us at info@selfreliancegroup.com. RETURN POLICY If you are not happy after initial inspection with quality, materials, or workmanship, you will be instructed to complete an RMA request to have your order returned. SRG will provide you with details regarding shipping and packaging. Once the item is returned, SRG will refund your order, minus a 15% restocking fee. The restocking fee will be charged for all non-defective returns. SRG may waive the restocking fee upon certain circumstances. For more information regarding your returned product and refund please contact info@selfreliancegroup.com. All returns are for refund only. We are very sorry, but we will not provide store credit in place of a refund for any orders. PRIVACY STATEMENT Self Reliance Group is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. Self Reliance Group does not sell, trade or rent your personal information to others! We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@selfreliancegroup.com with 'unsubscribe' as the subject line. Thanks again for shopping with us! We willl strive to maintain customer satisfaction and the integrity of our business, passing the savings onto you, and growing our product line to meet your needs! If you have any further questions or suggestions please contact us at info@selfreliancegroup.com. Thanks again! SRG